Student Support Officer

Introducing your Student Support Officer

At MLA College, we believe that a strong bond between student and tutor is the key to success.  Our Student Support Officer has been appointed to assist both the student and their tutor with developing and maintaining this importantrelationship.

Your MLA College Student Support Officer is the first point of contact for enrolled students who are in need of pastoral support, including requests under the Extenuating Circumstances policy for matters related to their academic studies.  The Student Support Officer is also responsible for monitoring student engagement and academic progression and will contact students directly to offer assistance should they feel that intervention is needed.

Support Services for students are offered through MLA College and also through our partner, the University of Plymouth.  A short overview of these services, and links for further information, is provided below.

From the moment you enrol as an MLA College student, your Student Support Officer will be there to provide any assistance you may need.


Contact your Student Support Officer


t: +44 (0) 203 997 2889

Additional support services


Although MLA College students will not be able to access the one-on-one services offered by the University, there are a wide range of online resources andself-help books and leaflets available for partner students such as SHINE (Self Help Inspiring E-resources).  Find out more about the wellbeing services that are available through the University of Plymouth.



We like to ensure we have everything in place for you before you get started on your first module, and are happy to discuss your needs via email, phone or virtual meetings platforms.  The Student Support Officer is the first point of contact for students who require additional support whilst studying.

Contact your Student Support Officer as soon as you have enrolled to discuss any additional requirements you may have.



Alongside the guidance you receive from your personal tutor, the University of Plymouth have put together an online collection of guides and resources to assistpartner students with their studies.  Cite them right – an online referencing guideand LinkedIn Learning (formerly are amongst the services offered to MLA College students and can be accessed through the University’s website.



As well as the in-house MLA College Technical team, the University of Plymouth IT Services is available to assist students with Primo and Pearl queries.  You can contact them via email, and have also produced self-help and PDF guides that you may find useful.



The University have a wide range of online resources available to both studentsand graduates.  Along with MyCareer, which holds details of UK based jobs andCareers Events, the University have a range of online tools for students and graduate to develop their employability skills.  CV360 and Interview Training software are particularly useful for those just starting out in their professional career.  Further information can be found on their website.